NdimensionZ technical team has the three tier design. Tier 1, Tier 2 and Tier 3, this structure has been adopted by us to provide efficient technical services to our clients.
Tier 1/2 Helpdesk Support
The Tier 1-2 members of our technical team perform the following activities:
- Providing instant solutions to the problems of the customers via chat or email.
- Providing detailed information and briefing about the product, service and other related things to the customer in an understandable manner.
- Efficiently automating maintenance activities.
- Resolving technical issues quickly by maintaining effective co-ordination with the engineers.
- Looking after the maintenance of the IT infrastructure.
- Directing tickets along-with detailed notes to their respective departments.
Tier 3 Helpdesk Support
The tier 3 members of our technical team carry out the following activities:
- Handling the escalated ticket and fixing them as per the rules and requirement of Service Level Agreement(SLA).
- Ensuring application environment's integrity, safety and security by carrying out an efficient system administration.
- Backing up the database and projects to ensure the safety and availability of useful data information.
- Writing effective scripts to ensure server's high performance, the security of the data and it's health. Upgrading existing environments for their betterment.
- To ensure high quality performance from the servers and databases and the smooth functioning of the applications.
- Performing Server Performance Optimization.
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USA
12160 Canyon SUN TRL
Windermere
Florida- 34786
India
O301, SCK01
SmartCity, Kakkanad
Kochi - 682042
Dubai
1601-1, Latifa Tower
Sheik Zaid Road
Dubai
Singapore
89 Short Street, #08-06
Golden Wall Centre
Singapore - 188216
Australia
Unit 2 19 Olive St
Dandenong Vic 3175
Australia
Get in touch with us
Contact: +91 9946144450 Email: sales@ndz.co
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